Joan Parker-Grennan is suing Camelot, the National Lottery operator, over a technical fault on an Instant Win Game ticket in August 2015. The game’s screen showed two highlighted numbers, which together should have won her more than £1m, and two others that held a smaller £10 prize. Two sets of animations were triggered as a result of the issue, which was caused by the faulty machine. Parker-Grennan is disputing Camelot’s claim that she only won £10 and believes she should be awarded a six-figure sum.
The Camelot legal team says that the machine is programmed to declare the outcome of the game and that it is not at fault. The company’s barrister said that a “substantial” factual dispute would need to be resolved before Parker-Grennan can claim the winning amount. He added there was no guarantee a judge could make the required judgement. Parker-Grennan’s counsel, however, said his client was entitled to a summary judgement because the computer system did not do what it was programmed to do, thus breaching the game’s terms and conditions. This was, in effect, a failure of the contract between herself and Camelot.
National Lotteries are increasingly attracting legal actions, especially in regards to late payments, customer service issues and casino-style games. Earlier this year, the Irish National Lottery was sued over a €8.2m (£7.2m) online gambling win. The website operator, Innova Gaming, said that it was not responsible, as it only supplied software to Premier Lotteries Ireland, which took responsibility for the site’s security and operations.
A National Lottery spokesperson said: “We’re aware of the current litigation and are defending the claim. As this is an ongoing legal matter, it would be inappropriate to comment further.”